Last Updated: [Insert Date]

Welcome to Saracina Home (“we,” “us,” or “our”). These Terms and Conditions govern your access to and use of our website shopsaracinahome.com and all purchases made through our site. By accessing our website or placing an order, you agree to be bound by these terms.

1. Website Use

1.1 Eligibility

To use our website and make purchases, you must be at least 18 years old and have legal capacity to enter into binding contracts.

1.2 User Responsibilities

You agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Use our website only for lawful purposes

1.3 Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Saracina Home and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Products and Services

2.1 Product Descriptions

We strive to accurately describe our transitional furniture collections that blend timeless elegance with modern functionality. However, slight variations in color, texture, or dimensions may occur due to monitor settings or natural materials.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

2.3 Custom Orders

Custom or made-to-order furniture cannot be returned unless defective (see Section 4.3).

3. Orders and Payments

3.1 Order Process

Your order constitutes an offer to purchase. We reserve the right to accept or decline orders for any reason, including errors in pricing or product information.

3.2 Pricing

All prices are in US dollars and exclude applicable taxes and shipping fees unless otherwise stated.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order confirmation.

3.4 Shipping

We ship globally except to some Asian regions and remote areas. Shipping options include:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

International shipments may be subject to customs fees, which are the customer’s responsibility.

4. Returns and Refunds

4.1 Return Policy

We accept returns within 15 days of delivery for most items. To be eligible:

  • Item must be unused, undamaged, and in original packaging
  • All parts, accessories, and documentation must be included
  • Return request must be initiated within 15 days of delivery

4.2 Non-Returnable Items

The following cannot be returned:

  • Custom or made-to-order furniture
  • Items marked “Final Sale”
  • Assembled, used, or damaged products
  • Mattresses and bedding (for hygiene reasons)

4.3 Return Process

  1. Contact us at [email protected] within 15 days
  2. Wait for return authorization and RMA number
  3. Package item securely in original packaging
  4. Ship using a trackable method (customer pays return shipping)

4.4 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. Original shipping charges are non-refundable.

4.5 Damaged or Defective Items

Contact us immediately with photos. We’ll arrange a replacement or refund at no cost to you.

5. Limitations of Liability

Saracina Home shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays in delivery beyond our reasonable control
  • Minor variations in product appearance from website images

Our total liability for any claim related to these terms or your use of our website shall not exceed the purchase price of the product in question.

6. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

7. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, USA, without regard to its conflict of law provisions.

9. Contact Us

For questions about these Terms or our products:

Saracina Home
2200 Concord Street
Charlotte, US 28209
Email: [email protected]