At Saracina Home, we combine timeless elegance with modern functionality in our transitional furniture collections. Our shipping and returns policies reflect the same commitment to quality and customer care that goes into crafting each piece.

Shipping Information

Processing Time: 1-2 business days after order confirmation

Shipping Methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

We ship globally (excluding some Asian regions and remote areas). International shipments may be subject to customs fees.

Returns & Exchanges

We accept returns within 15 days of delivery for most items. To ensure a smooth process, please review our policy carefully.

Eligibility Requirements

  • Item must be unused, undamaged, and in original packaging
  • All parts, accessories, and documentation must be included
  • Return request must be initiated within 15 days of delivery

Non-Returnable Items

For quality and safety reasons, we cannot accept returns on:

  • Custom or made-to-order furniture
  • Items marked “Final Sale”
  • Assembled, used, or damaged products
  • Mattresses and bedding (hygiene reasons)

Return Process

  1. Contact Us: Email [email protected] within 15 days of delivery with:
    • Order number
    • Item details
    • Reason for return
  2. Wait for Authorization: We’ll email you with instructions and an RMA number
  3. Package Securely: Use original packaging with all included materials
  4. Ship Back: Use a trackable shipping service (return shipping costs are customer’s responsibility)

Email Template for Returns

Subject: Return Request for Order #[Your Order Number]

Dear Saracina Home Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]). The details are as follows:

Item Name: [Product Name]
Item SKU: [Product SKU if available]
Reason for Return: [Please specify – wrong size, damaged item, changed mind, etc.]

Please advise on next steps for processing this return. I’ve reviewed the return policy and confirm the item meets all return requirements.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

  • Processed within 5-7 business days after we receive and inspect your return
  • Issued to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping charges are non-refundable
  • For exchanges, replacement ships after we receive your return

Damaged or Defective Items

Contact us immediately at [email protected] with photos. We’ll arrange a replacement or refund at no cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend:

  • Using a trackable shipping service
  • Purchasing shipping insurance for valuable items
  • Note: International returns may incur non-refundable customs fees

Need Assistance?

Our Charlotte-based team is happy to help with any shipping or returns questions. Contact us at [email protected] during business hours.

Thank you for choosing Saracina Home. We appreciate the opportunity to serve you and will handle your order with the same care we put into designing our transitional furniture collections.