At Saracina Home, we take pride in crafting transitional furniture collections that bring elegance to your living spaces. While we’re confident you’ll love your purchase, we understand that sometimes an item may not meet your expectations. Our returns policy is designed with the same care and attention to detail as our furniture designs.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • The item must be in its original condition – unused, undamaged, and in the original packaging
  • You must include all parts, accessories, and documentation
  • The item must not be marked as final sale (see exceptions below)

Non-Returnable Items

For quality and safety reasons, we cannot accept returns on the following items:

  • Custom or made-to-order furniture pieces
  • Items marked as “Final Sale”
  • Products that have been assembled, used, or damaged after delivery
  • Mattresses and bedding items for hygiene reasons

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the item you wish to return or exchange
  3. Wait for return authorization – we’ll email you with instructions and a Return Merchandise Authorization (RMA) number
  4. Package the item securely in its original packaging with all included materials
  5. Ship the item back to us using a trackable shipping service (you’re responsible for return shipping costs)

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Dear Saracina Home Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]). The details are as follows:

Item Name: [Product Name]
Item SKU: [Product SKU if available]
Reason for Return: [Please specify – wrong size, damaged item, changed mind, etc.]

Please advise on next steps for processing this return. I’ve reviewed the return policy and confirm the item meets all return requirements.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days of receiving your return
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping charges are non-refundable
  • For exchanges, we’ll ship the replacement item once we receive your return

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a replacement or refund at no additional cost to you
  • In some cases, we may ask you to return the damaged item

Return Shipping Information

Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

Note: International returns may be subject to customs fees and import duties, which are non-refundable. Please check with your local customs office for information.

Questions?

Our Charlotte-based customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] or call us during business hours.

Thank you for choosing Saracina Home for your transitional furniture needs. We appreciate the opportunity to serve you and will handle your return with the same care we put into designing our furniture collections.