FAQ

At Saracina Home, we blend beauty with functionality to create transitional furniture collections that work seamlessly in modern living spaces. Our design-forward pieces combine contemporary aesthetics with practical comfort, perfect for those who appreciate thoughtful design that stands the test of time.

Our roots are in Charlotte, North Carolina, where our design team creates and curates all our collections. From our headquarters at 2200 Concord Street, Charlotte, US 28209, we ship worldwide (excluding some remote areas in Asia and other locations).

We specialize in transitional furniture for every room in your home, including:

• Bedroom furniture (beds, headboards, dressers, benches)
• Dining room collections (tables, chairs, complete sets)
• Home office solutions (desks, filing cabinets)
• Living room essentials (console tables, bookshelves, end tables)
• Entryway organization (benches, coat racks)
• And unique pieces like hammocks and loft beds

Most of our furniture comes with clear assembly instructions and all necessary hardware. We design our pieces with the customer experience in mind, though some larger items may require two people for assembly. If you encounter any difficulties, our customer service team is happy to assist.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are processed through our encrypted payment system to ensure your financial information remains protected.

We process orders quickly to ensure fast delivery, so please contact us immediately at [email protected] if you need to modify or cancel your order. Once your order has entered the processing stage (typically within 1-2 business days), we may not be able to make changes.

We offer two convenient shipping methods:

• Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 business days after processing (1-2 business days)
• Free Shipping: Available on orders over $50, delivered via EMS in 15-25 business days after processing (1-2 business days)

Please note we cannot ship to some remote areas in Asia and other locations due to logistical constraints.

Once your order ships, you’ll receive an email notification with tracking information. You can use this tracking number with the carrier’s website (DHL, FedEx, or EMS) to monitor your package’s progress. Our Charlotte-based team personally oversees every shipment to ensure a smooth delivery process.

Yes! We ship our transitional furniture collections worldwide, excluding some remote areas in Asia and other locations where logistical challenges prevent reliable delivery. We’re constantly expanding our delivery network to serve more international design enthusiasts.

We offer hassle-free returns within 15 days of receiving your order. Items must be in their original condition and packaging. To initiate a return, please contact our customer service team at [email protected] with your order details. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

We pack each piece with meticulous attention to detail, but if your item arrives damaged, please contact us immediately at [email protected] with photos of the damage and your order information. We’ll work quickly to resolve the issue, whether that means sending replacement parts or arranging for a return and replacement.

Our customer service team is available via email at [email protected]. We typically respond within 1-2 business days. For order-specific inquiries, please include your order number to help us assist you more efficiently.

While we don’t currently offer formal design services, our team is happy to provide product recommendations and answer questions about how our pieces might work in your space. Feel free to email us with details about your room dimensions and style preferences at [email protected].